JLo Clinic, located in Cape Coral, Florida, respects the privacy of its clients and website visitors. This Privacy Policy explains how we collect, use, retain, and share information in connection with our website, consultations, appointments, services, and payments, both online and in person.

 

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1. INFORMATION WE COLLECT​

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Depending on your interaction with JLo Clinic, we may collect:

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• Contact information: Your name, phone number, email address, and other information needed to communicate with you.

• Service-related information: Relevant health history, allergies, medications, previous treatments, intake forms, consent forms, and treatment and follow-up records.

• Photographs and videos: Images you provide for an evaluation or that are taken to document treatments and results.

• Appointment and transaction information: Requested services, bookings, deposits, payments, receipts, refunds, and related communications.

• Identification information: Information reasonably necessary to verify identity, age, authorization, or a transaction.

• Website information: IP address, browser type, device information, and browsing activity collected through Wix and tools enabled on our website.

 

We collect information you provide in person, through forms, by phone, WhatsApp, email, social media, or platforms used to manage our services.

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2. HOW WE USE INFORMATION

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We use information, as applicable, to:

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• Respond to inquiries and manage consultations and appointments.

• Assess whether a service is appropriate and identify potential contraindications.

• Document consent, treatments, results, and follow-up care.

• Process payments, deposits, refunds, and transaction verification.

• Send appointment confirmations, reminders, and pre- and post-treatment instructions.

• Maintain administrative, accounting, and professional records.

• Prevent fraud, resolve disputes, and meet legal obligations.

• Send promotional communications where we have the necessary consent or other legal permission.

 

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3. ONLINE AND IN-PERSON PAYMENTS

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We accept payments through Stripe and other payment methods available at the time of the transaction, including payments made directly at the clinic.

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When you pay through Stripe or another electronic payment processor, that provider collects and processes information needed to complete and verify the payment under its own terms and privacy policy. This may include payment card details, billing information, contact details, device information, and information used to prevent fraud.

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For payments processed through Stripe, JLo Clinic does not receive your full payment card number or security code. We may receive limited transaction information, such as payment status, amount, date, card type, and the last digits of the card number.

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For payments made directly at the clinic, we retain information needed to record the payment and issue a receipt. In-person card payments and other electronic payments also involve the provider processing that transaction.

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We may request identification when reasonably necessary to verify identity or payment authorization, prevent fraud, or resolve a payment dispute.

Please do not send full payment card numbers or security codes through WhatsApp, email, or social media messages.

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Stripe’s Privacy Policy is available at:
https://stripe.com/privacy

 

 

4. HOW WE SHARE INFORMATION

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JLo Clinic does not sell clients’ personal information.

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We may share necessary information with providers that help us operate our business, including website hosting, appointment management, forms, payment processing, storage, and communications services. Platforms we use include Wix, GlossGenius, and Stripe, depending on the service or transaction.

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These providers may process information under their own privacy policies and applicable agreements.

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We may also disclose information with your authorization, when required by law, in response to valid legal requests, or when reasonably necessary to protect rights or safety or investigate fraud.

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5. PHOTOGRAPHS, VIDEOS, AND PUBLICATION AUTHORIZATION

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Photographs and videos used to evaluate or document treatments are separate from images used for public distribution.

Publishing identifiable photographs or videos for educational, advertising, marketing, or social media purposes requires a separate authorization. Consent to treatment does not, by itself, authorize publication of your image.

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You may contact us to withdraw authorization for future publication. We will address your request in accordance with your authorization and applicable law. Withdrawal does not affect prior lawful uses, and we cannot guarantee removal of copies shared by third parties outside our control.

 

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6. COMMUNICATIONS

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We may communicate with you by phone, text message, WhatsApp, email, or other channels you use to contact us.

You may request to stop receiving promotional communications by replying through the same channel or contacting us at the number below. This does not prevent necessary communications about appointments, payments, ongoing services, or legal matters.

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Messaging and social media platforms operate under their own privacy policies. Please avoid sending sensitive information that is unnecessary for your inquiry.

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7. WEBSITE AND COOKIES

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Our website is hosted by Wix. Wix uses cookies and similar technologies for purposes such as website functionality, security, and session management.

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Additional cookies and analytics or advertising technologies depend on the features enabled on our website. Where available, you can manage your preferences through the website’s cookie controls. You can also adjust your browser settings. Blocking certain cookies may affect website functionality.

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Links to external websites and platforms are subject to those providers’ privacy policies.

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Wix’s Privacy Policy is available at:
https://www.wix.com/about/privacy

 

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8. INFORMATION RETENTION AND SECURITY

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We retain information for as long as reasonably necessary to provide services, maintain required records, meet legal and accounting obligations, and resolve disputes.

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We use reasonable safeguards to protect physical and electronic records and limit access to people and service providers who need the information for their responsibilities. No storage or transmission system can guarantee absolute security.

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When information no longer needs to be retained, we take reasonable steps to securely delete or destroy it.

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9. REQUESTS REGARDING YOUR INFORMATION

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You may contact us to request access to or correction of your information, ask about its use, request deletion, or withdraw consent.

 

We will address requests in accordance with applicable law. Requests may be limited by recordkeeping requirements, legal obligations, pending transactions, or other legally permitted reasons.

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We may verify your identity before providing information or making changes.

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10. CHILDREN’S INFORMATION

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Our website is not directed to children under 13, and we do not knowingly seek to collect their personal information through the website.

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When services are provided to a minor, we require the involvement and authorization of a parent or legal guardian as required by applicable law.

 

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11. UPDATES TO THIS POLICY

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We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. The current version will be posted on this page with its updated date. We will provide additional notice or obtain new consent when required by law.

 

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12. CONTACT US

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For questions about this Privacy Policy or requests regarding your information, please contact:

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JLo Clinic
Cape Coral, Florida
Phone and WhatsApp: 305-204-7070
Website: https://jloclinic.wixsite.com/jloclinic

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